Refund Policy

Introduction

This Refund Policy explains how refunds are handled for VividManga subscriptions, credits, volume passes, and one-time purchases.

Because VividManga provides digital processing services, refund eligibility depends on purchase type, usage, technical delivery, and applicable law.

Eligible Refund Cases

• Billing errors: You were charged incorrectly because of a system or payment processing error.
• Unauthorized charges: A charge was made without your authorization, subject to verification.
• Service failure: A paid job could not be delivered because of a confirmed issue on our side.
• Unused eligible credits: Unused credits may be reviewed for refund within 30 days of purchase where supported by the payment provider and applicable law.

Generally Non-Refundable Cases

• Credits, pages, or jobs that have already been consumed or successfully processed.
• Refund requests based only on a change of mind after the digital service was delivered.
• Issues caused by low-quality uploads, user error, unsupported files, copyright restrictions, or third-party connectivity.
• Promotional, discounted, or expired purchases unless required by law.

Subscriptions

You may cancel a subscription according to the checkout or account controls available to you. Cancellation generally takes effect at the end of the current billing period.

Past subscription fees are generally non-refundable unless required by law or caused by a confirmed billing error.

How to Request a Refund

Email [email protected] with your account email, order or transaction ID, purchase date, and a clear description of the issue. Screenshots or error messages help us review faster.

Review and Timing

We review refund requests case by case. If approved, refunds are usually sent to the original payment method. Processing time depends on the payment provider and your bank.

Credits for Failed Jobs

If a technical failure consumes credits without delivering a usable result, we may restore credits or provide another remedy before issuing a monetary refund.

Changes and Contact

We may update this Refund Policy from time to time. Questions can be sent to [email protected].